Conversation at the Airport
Passenger: Can you please help me find the counter of Air India?
Ground Staff: Sure Ma’am, It is on the right hand side at counter no.11, beside the counter of IndiGo Airlines.
Passenger: Thank you so much.
(At Air India counter)
Air India staff: How many people are you? Can I please have your passports and tickets?
Passenger: We are two of us, here are our tickets and passports.
Staff: Thank you, please allow me a minute for verification. How much luggage do you have?
Passenger: We have 2 bags for check-in and 1 hand baggage.
Staff: That’s fine. Kindly put your check-in baggage on the conveyor belt. Also, please tie the baggage tags against all your handbags.
Passenger: Sure, I will do that.
Staff: Ma’am, I believe you have exceeded your luggage’s weight limit.
Passenger: Oh! How many kg over are we?
Staff: The limit is 15 kg per person on check-in baggage and 5 kg on hand baggage. For two people, the limit would be 30 kg and 10 kg respectively. Your check-in baggage is 32.5 Kg Ma’am.
Passenger: So, what do you advise us to do?
Staff: You can take some time and rearrange your luggage over there Ma’am, or pay fine which is 600 INR per kg.
Passenger: All right then. I would like to rearrange my luggage.
Staff: Right Ma’am.
After 10 minutes
Passenger: There you are Ma’am, All done
Staff: Very well Ma’am. Kindly put your luggage on the conveyor belt.
Staff: Fine Ma’am. Here is your boarding pass and baggage tags are behind your boarding pass. Your boarding time is 14:25 pm at gate no. 13. Have a safe flight. Thank you for choosing Air India.
Passenger: Thank you so much. Have a good day!