Railway-Enquiry: Good Morning.
Passenger: Good Morning.
Railway-Enquiry: Yes please, how can I hep you?
Passenger: I lost my luggage on the train yesterday.
Railway-Enquiry: Which train did you board?
Passenger: I was in Shatabdi Express from Delhi to Mumbai.
Railway-Enquiry: At what time did you board the train?
Passenger: I boarded the train in the morning at 10 o’ clock.
Railway-Enquiry: Could you please tell me in brief about your luggage?
Passenger: It was an American Tourister bag. Dark Red in colour. It also has a big tag “R” letter written on it.
Railway-Enquiry: Could you please show me your ticket?
Passenger: Sure sir, here it is.
Railway-Enquiry: I also need your ID proof to register your complaint.
Passenger: Sir, here is my ID proof.
Railway-Enquiry: We will be in touch with you as soon as we get any update. Just give us 24 hrs.
Passenger: Thank you, sir. I will be waiting anxiously for your call.